It typically takes 3-4 weeks as each Milano Outdoor Living area is custom design and built for your outdoor area.

All our Milano Pergolas are carefully packaged and delivered in flat-pack format for easy transport and handling. Each order includes clearly labelled components, fixings, and detailed installation instructions. We deliver directly to your business or your chosen site using trusted logistics partners to ensure your pergola arrives on time and in perfect condition. Delivery lead times may vary depending on location and order volume—please contact us for current timeframes.

Yes, our pergolas are designed with durability and flexibility in mind. You can safely mount a range of equipment such as lighting, heaters, speakers, ceiling fans, or even TV brackets—just ensure proper fixings are used and that the weight is distributed according to the structure's specifications. If you're unsure, our team can provide guidance on best mounting practices to help you get the most from your space.

It can easily be built in 1 day.

Not at all. Bison products are designed with straightforward, trade-friendly installation in mind. While we recommend a basic level of trade experience for best results, you don’t need to be a specialist craftsman. Our pergolas arrive flat-packed with detailed instructions, and most can be assembled using standard tools. If you ever need support during installation, our team is always here to help.

Yes, our pergola roofs and slats are built to withstand a wide range of weather conditions. Made from high-grade, powder-coated aluminium, they are resistant to rust, UV damage, and heavy rain. In snowy conditions, the structure can handle moderate snow loads, but we recommend keeping the slats open during heavy snowfall to prevent excessive weight build-up. For areas with extreme weather, we’re happy to advise on best practices or structural reinforcements to suit your environment.

Bison pergolas are engineered for strength and stability, withstanding wind speeds of up to 120 km/h (75 mph) when properly installed and anchored. The robust aluminium frame and secure fixings ensure reliable performance even in challenging weather conditions. For particularly exposed or coastal locations, we can recommend additional anchoring methods or structural enhancements to suit your site.

In most cases, planning permission is not required for a Bison Designed Pergolas, as long as it meets standard height and size regulations. However, local council rules can vary, especially if the pergola is located in a conservation area, near listed buildings, or within certain planning zones. We recommend checking with your local authority to ensure compliance before installation. If you need any support with the process, our team can provide guidance or assist in determining the necessary steps.

Yes, when customised the roof of our Bison pergolas can be water-resistant and designed to keep you dry under normal weather conditions. The roof panels can be engineered to prevent water penetration. For additional protection, you can customise your Milano with side screens and roof upgrades that can provide even more shelter.

Bison pergolas are designed with low-maintenance materials to ensure longevity and minimal upkeep. To keep your pergola looking its best, we recommend the following:

1. Cleaning: Regularly clean the frame and roof with a mild detergent and water to remove dirt and debris. Use a soft brush or cloth to avoid scratching the surface.

2. Check Drainage: Ensure that the built-in drainage system remains clear to prevent water buildup.

3. Inspections: Periodically inspect for any loose fastenings or signs of wear, particularly after extreme weather events.

4. Protective Coating: While the powder-coated finish is durable, you may choose to reapply a protective coating every few years to maintain the appearance and further prevent corrosion, especially in coastal areas with salty air.

With minimal effort, your pergola will remain functional and stylish for years to come.

The Milano pergola is designed to withstand a variety of weather conditions, but during the winter months, there are a few simple steps you can take to ensure it stays in top condition:

1. Clear Snow and Ice: If snow or ice accumulates on the roof, it’s important to remove it gently to avoid excess weight that could stress the structure. You can use a soft brush or broom to clear it off.

2. Adjust the Louvres (if applicable): If your Milano has adjustable louvres, it’s a good idea to leave them open during heavy snow or freezing temperatures to prevent snow from accumulating on top.

3. Winterize Accessories: If you have any electrical components, like lights or heaters, ensure they are safely disconnected and stored to prevent damage from freezing temperatures.

4. Use Optional Side Screens: For extra protection from the cold wind or rain, you can install side screens or close any available panels to help create a more sheltered outdoor space.

Taking these steps will help protect your pergola and ensure it's ready to be enjoyed again in spring!

No, we operate on a trade-only supply model. We never compete with our customers. Our goal is to support trade professionals by giving them full control over the end-to-end sale and install process.

Absolutely. Our products are supplied white-label, meaning you can list, promote, and sell them under your own business name without any mention of us.

We offer detailed technical documentation, installation guides, marketing resources and friendly customer service to help you deliver an exceptional product to your clients. Ask us about our lead generation...We can also supply customers in certain catchment areas when they enquire direct with us.